Job description

- Lead and mentor a team of SAP support analysts and engineers across modules and geographies in handling incidents, service requests, and enhancements and problem management processes.
- Troubleshoot and resolve issues related to procurement, inventory management, material master data, production planning, capacity planning, and shop floor execution.
- Act as the primary escalation point for complex SAP Back Office issues, ensuring timely resolution and stakeholder communication. Coordinate with cross-functional teams (FI/CO, SD, QM, WM, PM) to resolve integration issues.
- Perform root cause analysis and implement permanent solutions to recurring problems.
- Manage change requests, including requirements gathering, solution design, configuration, testing, and deployment.




- Ensure adherence to SLAs for issue resolution and service delivery.
- Provide user training, documentation, and knowledge transfer to business and IT stakeholders.
- Drive continuous improvement initiatives including automation, monitoring, and proactive issue detection
- Manage configuration and support for modules such as APO, EHSM, and PP, ensuring alignment with business processes.
- Coordinate with SAP and third-party vendors for patching, upgrades, and enhancement deployments.
- Ensure compliance with internal controls, audit requirements, and security standards.

📌 IT System Design & Implementation Professional (Gurugram)
🏢 Agilent Technologies
📍 Gurugram