As a Level 1 Trainee Cloud/System Engineer, associate is responsible for providing technical support, troubleshooting, and maintenance services for our IT systems. Associate will play a crucial role in ensuring the smooth operation of hardware, software, and network components, as well as assisting end-users with technical issues.

Role:

1. Help Desk Support:

- Provide first-line technical support to end-users via support tracking tool.
- Respond promptly to user inquiries and troubleshoot issues related to hardware, software, and network connectivity.
- Document all support interactions, including the nature of the problem and the resolution, in the ticketing system.

2. Hardware and Software Maintenance:

- Perform routine maintenance on computer systems, including updates, patches, and system optimizations.
- Install, configure, and upgrade hardware and software components as needed.
- Conduct regular checks to ensure the proper functioning of computer systems.

3. User Account Management:

- Manage user accounts, permissions, and access controls.
- Assist in user onboarding and offboarding processes, including account setup and data backup.

4. Network Support:

- Troubleshoot network connectivity issues and assist in the configuration of routers, switches, and firewalls.
- Monitor network performance and address any anomalies or disruptions.

5. Security Compliance:

- Enforce security protocols and best practices to safeguard the integrity and confidentiality of data.
- Assist in implementing and maintaining security measures, including antivirus software and firewalls.





6. Documentation:

- Maintain accurate and up-to-date documentation for system configurations, procedures, and troubleshooting guides.
- Contribute to the knowledge base to facilitate productive issue resolution.

7. Collaboration:

- Collaborate with other IT team members and departments to resolve complex issues and improve overall system performance.
- Provide input on system upgrades and enhancements.

Responsibilities:

1. Technology Administration:

- Desktop and Laptop provisioning and administration
- IT Asset Management
- Desktop support
- Provide education and training for users

2. Windows Server Administration:

- Understanding of Active Directory, DHCP and DNS

3. Office 365 and Related System Administration:

- Office 365 administration
- SharePoint Administration
- Exchange Administration
- Problem diagnosis, investigation, and resolution

4. Basics of Network Administration

5. Facility Management:

- Tasks that need physical attention
- Physical Security
- Procurement and shipping of inventory

Must Have Skill:

- Any non-Engineering graduate with up to 2 years of relevant experience
- Solid understanding of computer hardware, operating systems, and networking principles
- Expert in Windows server Administration, Office 365 administration, AD and UAM
- Exposure on Networking
- Proficient in troubleshooting and problem-solving methodologies
- Excellent communication and interpersonal skills

Nice to Have:

- Knowledge in any scripting language
- Relevant certifications are a plus

📌 Associate Cloud Engineer (Pune)
🏢 Genzeon
📍 Pune