- Demonstrate knowledge of troubleshooting desktops/ laptops and basic understanding for networks.
- Excellent customer support skills
- Ability to prioritize IT tickets and respond effectively to end user.
- Should be able to think on his feet to ensure tickets and closed within SLA.
- Ability to multi task while managing multiple tickets and user requests.
- Knowledge of using any ticketing tool such as service first.

Technical Skills:

- Upgrading, supporting and troubleshooting Windows 10 and Microsoft Office 2016 and any other authorized desktop applications
- Upgrading, supporting and troubleshooting for printers, computer hardware and any other authorized peripheral equipment
- Performing general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
- Performing remedial repairs on computers, laptops, printers and any other authorized peripheral equipment.




- Understanding the working nuances of FAIs existing IT infrastructure
- Preparing to trigger system updates as and when necessary
- Understanding the basic servers in use at FAI
- Being able to effectively diagnose any issues or incidents with servers
- Trigger server updates as and when necessary
- Support development and implementation of new projects and recent hardware installations
- Perform configuration and maintenance activities relating to user profiles and policies
- Ensure adherence to the terms of license agreements

Educational Qualification and Experience:

- Minimum of 15 years of formal education - Graduate / Post Graduate in Commerce.
- Professional work experience of 2 to 3 years.

📌 System Administrator (Bengaluru)
🏢 First American
📍 Bengaluru