Key Responsibilities

- ​Guest Engagement & Service Delivery
- ​Greet visitors upon arrival, explain entry packages, game card systems, and facility rules clearly.
- ​Walk the floor actively to assist parents and children with game operations, VR attractions, or redemption counters.
- ​Maintain a vibrant, family-friendly, and hospitable environment across all zones.
- ​Drive revenue by upselling game recharge cards, combo deals, annual passes, and VIP memberships.
- ​Handle end-to-end coordination for birthday parties, school trips, and corporate events (inquiries, packages, decor coordination, hosting, and billing).
- ​Follow up on incoming event inquiries via phone, email, and on-site visits.
- ​Address guest grievances, equipment refund requests, or game card glitches calmly and professionally.
- ​Collect structured guest feedback and report recurring pain points to the floor operations team.
- ​Ensure compliance with safety, child-safeguarding, and hygiene standards throughout the play zones.




- ​Update customer data, visit frequency, and birthday club records in the FEC management software.
- ​Prepare daily summaries of footfall interactions, event bookings, and membership conversions.

Required Skills

- Interpersonal Skills: Warm, energetic, highly patient with children, and confident in public speaking/hosting.
- Flexibility: Willingness to work weekends, public holidays, and evening shifts when footfall peaks.

Key Performance Indicators (KPIs)

Guest Satisfaction Scorecard.

Party and group event conversion rate. Membership and high-tier game card upselling targets.

Average first-contact resolution time for floor complaints.

Pay: ₹13,000.00 - ₹15,500.00 per month

Benefits:

- Adaptable schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off

Work Location: In person

📌 Customer Relationship Executive (India)
🏢 Playaza Entertainments Private
📍 India