Product Support Specialist – Job Description

Position: Product Support Specialist
Experience: 1–3 Years
Location: Bangalore
Employment Type: Full-time
Work Mode: Work from Office

Job Summary

We are looking for a Product Support Specialist to assist customers with product-related queries, troubleshooting, and issue resolution. The ideal candidate should have excellent communication skills, a customer-focused approach, and strong problem-solving abilities.

Key Responsibilities

- Handle customer queries through email, chat, and/or voice support.
- Understand customer concerns and provide accurate product-related solutions.
- Troubleshoot basic technical and product-related issues.
- Guide customers on product features and functionality.
- Escalate complex issues to the relevant technical or internal teams.
- Maintain proper documentation of customer interactions and resolutions.
- Follow up on unresolved issues until closure.
- Meet defined SLA, quality, response time,



and customer satisfaction targets.
- Coordinate with Product, Engineering, and Operations teams.

Requirements

- 1–3 years of experience in Product Support, Technical Support, or Customer Support.
- Excellent verbal and written English communication skills.
- Strong problem-solving and analytical skills.
- Basic understanding of technical concepts and troubleshooting.
- Good customer-handling and interpersonal skills.
- Ability to work in a fast-paced workplace.
- Experience with CRM or ticketing tools is an added advantage.

How to Apply

Interested candidates, kindly share your updated CV and contact us via WhatsApp at the number mentioned below for further details.

WhatsApp: +91-XXXXXXXXXX]

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Product Support Specialist (India)
🏢 Foiwe Info Global Solutions
📍 India