Job Overview:
Responsible for maintaining relationships with existing customers and ensuring smooth coordination for orders and dispatch-related enquiries.
Key Responsibilities:
- Maintain strong relationships with existing customers.
- Handle customer enquiries related to orders and dispatches.
- Provide timely dispatch updates to customers.
- Coordinate with internal teams to resolve customer queries.
- Maintain customer and dispatch-related reports.
- Ensure customer satisfaction through regular follow-ups.
Requirements:
- Good communication and interpersonal skills.
- Basic MS Excel and reporting knowledge.
- Strong follow-up and coordination skills.