About the role

InCommon runs recruitment delivery for multiple US clients in parallel — each with its own hiring bar, pipeline, and pace. We need someone to own the engine behind that delivery: process, client communication, recruiter capacity, and quality control.

What you'll own

Client management

- Single point of contact for client-side hiring managers/stakeholders on pipeline status, timelines, and blockers
- Run weekly/biweekly client syncs; turn vague client feedback into a sharpened hiring bar
- Manage expectations proactively — flag slipping timelines before the client has to ask
- Own client onboarding for current mandates: intake calls, role scoping, agreeing on process and SLAs

Project & process management

- Track every open role across all client desks against target close dates, funnel health, and recruiter load
- Build and enforce a standard recruiting workflow (intake → sourcing → screening → client submission → interview loop → offer) so nothing depends on tribal knowledge
- Identify bottlenecks (slow client feedback, weak sourcing channels, interview loop delays) and fix the process, not just flag it
- Maintain the reporting cadence — funnel metrics, time-to-fill, closes-per-recruiter, against target

Recruiter enablement





- Set and track individual recruiter targets (e.g., closes, active roles, submission-to-interview ratio)
- Run regular 1:1s/check-ins to unblock stalled searches
- Identify when a desk is overloaded and needs rebalancing or backup support
- Surface skill/training gaps and close them (sourcing channels, screening calibration, JD writing)

Systems & quality

- Own the ATS/tracker as the source of truth — data hygiene, pipeline accuracy, reporting integrity
- Standardize scorecards, intake templates, and client-facing status reports across desks
- Post-mortem on missed/slow closes and roll fixes back into process

What you'll need

- 4–7 years in recruitment operations, TA program management, or RPO delivery management — ideally having been a recruiter before moving into ops, so you can coach credibly
- Track record managing multiple concurrent client/stakeholder relationships under real timeline pressure
- Comfortable with spreadsheets/ATS as working tools — you should be building the tracker, not asking someone else to
- Process-first mindset: default reaction to a missed deadline is "what broke in the system," not "who do I blame"
- Direct, low-drama communication style — with recruiters and with clients

📌 Recruiting Operations Team Lead (Pune)
🏢 InCommon
📍 Pune