Role- Category Head - OpsExperience- Minimum 7+ years ops experienceLocation- Gurgaon (onsite- 6 days work week)About Role- We're building India's most trusted on-demand home services platform for pets - grooming, walking, sitting, and vet visits, all at your doorstep. We're early, moving fast, and need a senior operator who can build the machine while running it. This is not a maintain-the-status-quo role. You'll shape how we grow supply, how orders get fulfilled, and how our service partners stay and succeed with us.WHAT YOU'LL OWN1. Supply Building
- Own end-to-end supply acquisition - from pipeline building to onboarding - for bothexperienced professionals and freshers entering the pet care space.
- Design and run structured onboarding programs that get current supply productive fast, regardless of prior experience.
- Identify untapped supply pools (groomers, walkers, sitters, vets) and build scalable playbooks to reach them repeatedly.
- Work closely with founders and product to remove friction in the supply sign-up and activation funnel.2. Supply Expansion & Order Execution (Growth · Day-to-day ops excellence)
- Drive supply growth across new geographies, categories, or pet service segments as the business scales.
- Own the daily execution of bookings end-to-end - matching the right partner to each pet, managing scheduling, handling exceptions, and ensuring an on-time experience every time.
- Build and monitor ops dashboards; define SLAs and ensure they're met consistently.




- Identify bottlenecks in the order flow and fix them fast - you won't wait for someone else to raise the flag.
- Collaborate with tech/product to translate operational pain points into product improvements.3. Service Partner Retention & Management (Relationships · Performance · Long-term trust)
- Build strong, trust-based relationships with service partners - be the person they call when something goes wrong.
- Run structured check-ins, performance reviews, and feedback loops to keep partners engaged and high-performing.
- Track partner health metrics (activity rates, satisfaction scores, churn signals) and intervene early.
- Develop incentive and recognition programs that improve retention and partner loyalty over time.
- Act as the voice of the partner internally - bring their feedback into product, policy, and strategy conversations.WHAT WE'RE LOOKING FOR
- Minimum 7+ years in operations - marketplace, hyperlocal, or on-demand services experience is a strong plus.
- Proven track record of building and scaling supply - not just managing it.
- Strong execution instincts: you can zoom out to set strategy and zoom in to get things done.
- Data-driven, but not paralysed by data - you make calls with imperfect information.
- High ownership mindset; comfortable with ambiguity and rapidly changing priorities.
- Excellent communication and stakeholder management skills across internal and external parties.Interested candidates can directly apply to our internal portal as well: Link

📌 Category Head - Ops (Haryana)
🏢 Employ
📍 Haryana