Holiday OperationsExperience- 2 to 3 YearsKey Duties & Responsibilities* Handle end-to-end operations of domestic and international holiday bookings.* Coordinate with hotels, DMCs, transporters, guides and other suppliers for confirmations.* Prepare and verify itineraries, vouchers, hotel confirmations, transfers and other travel documents.* Ensure all bookings are confirmed as per the agreed itinerary and costing.* Coordinate closely with the Sales/Business Development team for smooth handover of confirmed bookings.* Follow up with suppliers for availability, rates, amendments and special requests.* Maintain accurate booking records, operational trackers and customer details.* Handle booking amendments, cancellations, rescheduling and supplier-related issues.* Monitor pre-departure requirements and ensure travellers receive all necessary documents on time.* Coordinate with travellers when required regarding operational arrangements and trip-related information.* Manage last-minute changes and operational issues during the customer’s journey.* Escalate critical issues to the Operations Manager/management and ensure timely resolution.* Check supplier invoices and ensure they match agreed rates and booking details before processing.* Coordinate with the Accounts team for supplier payments, refunds and reconciliation.* Maintain strong relationships with hotels, DMCs and other travel partners.* Ensure service quality and customer satisfaction throughout the travel lifecycle.* Maintain proper documentation and follow company SOPs and operational processes.* Support the team in improving turnaround time, reducing errors and maintaining operational efficiency.Key Skills Required* Good knowledge of domestic and international holiday operations.* Solid communication and coordination skills.* Knowledge of hotel bookings, transfers, sightseeing and tour packages.* Ability to handle multiple bookings simultaneously.* Good negotiation and problem-solving skills.* Strong attention to detail.* Proficiency in MS Excel/Google Sheets and travel-related systems.* Ability to handle pressure and last-minute operational changes.* Experience with B2B/B2C holiday operations would be an advantage.