Designation: Sr. DirectorReporting: Chief Operating OfficerLocation: Ahmedabad, Gujarat [Work From Office]Department: In-home Health AssessmentShift: US Shift [8 PM to 5:30 AM IST]Requirements:15+ years of experience in US healthcare operations, with 5 years in a leadership roleMust have experience of handling onshore & offshore teamsStrong background working with US healthcare clients and stakeholdersExperience in voice and non-voice processesShould have driven process excellence projectsStrong analytical and problem-solving skills and tenacity to build solutions from scratchA quick learner who is able to understand the process and provide valuable feedbackExcellent interpersonal skills and ability to work with and influence different stakeholders across teamsFlexibility to be proactive in a rapid-paced & dynamic environmentMust be meticulous and possess an eye for detailingMust enjoy digging into data and deriving insights because we are a data-driven company obsessed with numbersKey Responsibilities: People ManagementLead and manage a team; responsible for the overall direction and performance of the teamsAbility to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals, monitoring real time service levels and schedule adherence, and holding the team accountable for meeting and exceeding performance targetsManage the career growth and development of the Customer Support team by driving focusResponsible for Training employees; planning, assigning, and directing work; rewarding and disciplining employees; resolving conflicts; staffing; and development of employees, Standard Operating Procedures, high quality and productivity within the departmentEffectively partners and builds productive working relationships with direct reports, peers, leadership, and other departmentsOperations and Project ManagementManage workflow,



handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership teamWorks to build and maintain customer trustOversee customer service dept. end to end process and technology.Providing guidance to direct reports, typically comprising first-line managers and supervisorsEnsuring clarity around priorities and goals for the entire functional areaManaging overall dept. financial budgetingApproving hiring requestsWorking with senior management and other peers for strategy development and execution planningCommunicating financial and goal results and key performance indicators to direct reportsCollaborate with multiple departments.Plan upcoming goals and initiativesSkills: Excellent communication and interpersonal skillsStrategic thinkingDecision makingPossess strong technical computer skillsCompetencies:Organization and delegationForward planning and strategic thinkingProblem solving and decision-makingInterpersonal skillsMentoringAbout Advantmed Founded in 2005, headquarters based in California, Advantmed is a leading Healthcare Information Management company that helps Health Plans & MCOs (Managed Care Organizations) optimize Revenue & improve Quality Outcomes. Advantmed partners with Health Plans & MCO to deliver optimal combination of capabilities unique to each organization needed to achieve the objectives including Risk Analytics, Quality Analytics software certified by NCQA for HEDIS Measures, risk adjustment coding, medical record retrieval, abstraction & coding services, including Provider Education.How to Apply?If you would like to pursue this position, please mail your updated resume at [email protected], along with the following detailsTotal & US Healthcare Experience: -Current Designation: -Current CTC: -Expected CTC: -Relocation to Ahmedabad: - Yes/NoFlexible for US Shift: - Yes/No

📌 Senior Director Of Operations (Ahmedabad)
🏢 Advantmed India
📍 Ahmedabad