Virtual Medical AssistantCompany: Ability Management Services Private LimitedLocation: Remote — IndiaWorking Hours: 5:00 PM – 2:30 AM ISTEmployment Type: Full-TimeIndustry: U.S. Healthcare / Medical Practice AdministrationAbout Ability Management Services Private LimitedAbility Management Services Private Limited provides virtual administrative support to medical practices and healthcare organizations in the United States.We help U.S.-based medical offices manage their administrative workload efficiently, allowing healthcare providers and in-office staff to focus more on patient care.We are looking for a Virtual Medical Assistant with healthcare industry experience to support our U.S. medical office clients.Position OverviewThe Virtual Medical Assistant will provide non-clinical administrative support to U.S.-based medical practices. This position requires strong knowledge of the healthcare industry, excellent communication skills, attention to detail, and the ability to work independently during U.S. business hours.The ideal candidate will have experience with patient scheduling, insurance verification, prior authorizations, medical billing, patient communication, and general medical-office administration.Key ResponsibilitiesPatient Scheduling & CommunicationMake and receive patient calls.Schedule, reschedule, and confirm patient appointments.Contact patients regarding appointments, referrals, follow-ups, and administrative matters.Provide professional and courteous customer service.Document patient communications accurately in the EHR/practice-management system.Medical Office AdministrationPerform day-to-day administrative tasks for U.S. medical practices.Manage electronic documents, faxes, forms, referrals,



and administrative requests.Maintain accurate patient and office records.Monitor assigned tasks and ensure timely completion.Follow client-specific workflows, protocols, and SOPs.Prior AuthorizationsInitiate and process insurance prior authorization requests.Verify insurance requirements.Collect and submit required documentation.Communicate with insurance companies regarding authorization requests.Track pending authorizations and perform appropriate follow-ups.Maintain accurate authorization records.Medical Billing SupportAssist with medical billing and revenue-cycle management activities.Verify insurance eligibility and benefits.Assist with claims submission and claim follow-up.Review claims for missing or incorrect information.Follow up with insurance companies regarding claim status.Assist with accounts receivable and denial-related administrative tasks.General Healthcare Administrative SupportProvide administrative assistance to physicians, providers, and medical-office staff.Manage assigned administrative work queues.Coordinate with U.S.-based medical-office teams.Maintain patient confidentiality and follow HIPAA requirements.Learn and adapt to different EHR, scheduling, billing, and practice-management systems.Required QualificationsPrevious experience in the healthcare or medical industry.Knowledge of U.S. healthcare and medical-office workflows is strongly preferred.Excellent English communication skills,



both written and verbal.Professional telephone etiquette.Ability to communicate effectively with U.S. patients, insurance companies, and healthcare staff.Robust computer and internet skills.Ability to work with EHR/EMR and medical practice-management systems.Strong attention to detail and organizational skills.Ability to work independently in a remote environment.Willingness and ability to work from 5:00 PM to 2:30 AM IST.Preferred ExperienceCandidates with experience in the following areas will receive preference:Medical schedulingPatient callingInsurance verificationPrior authorizationMedical billingClaims follow-upDenial managementReferral managementEHR/EMR systemsU.S. healthcare BPOVirtual Medical Assistant servicesCore SkillsMedical Office AdministrationPatient SchedulingPatient CommunicationPrior AuthorizationMedical BillingInsurance VerificationClaims Follow-UpEHR/EMRData Entry & DocumentationCustomer ServiceHIPAA AwarenessTime ManagementAttention to DetailCandidate ProfileWe are looking for a candidate who is:Reliable and punctualProfessional and well-spokenDetail-orientedProactive and responsibleComfortable speaking with U.S. patientsAble to manage multiple tasksQuick to learn new healthcare softwareComfortable working independentlyCommitted to maintaining patient confidentialityWhy Join Ability Management Services?You will have the opportunity to work with U.S.-based medical practices and gain valuable experience in healthcare administration, medical billing, insurance processes, and practice management.If you have healthcare experience and are looking for a long-term opportunity supporting U.S. medical offices while working from India, we encourage you to apply.

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