Key ResponsibilitiesClient Support

- Assist clients with documentation, applications, and case updates.
- Communicate with clients through calls, emails, WhatsApp, and video meetings.
- Explain application procedures, document requirements, timelines, and next steps.
- Provide skilled support throughout the immigration and visa process.

Case Management

- Prepare and maintain digital case files and application forms.
- Draft client letters, statements, checklists, and supporting documents.
- Review documents for completeness, consistency, and accuracy.
- Track case status, deadlines, and required actions.

Canada & USA Business Migration / Work Visa Processing

- Support clients with Canada business immigration, entrepreneur, investor, business visitor, and work permit processes.
- Support clients with USA business immigration, investor/business visa, employment-based immigration, and work visa processes, under the direction of qualified immigration professionals where required.
- Collect and organize business, financial, employment, education, and personal documentation.
- Assist with preparation of business profiles, business plans, financial documents, supporting letters, and application packages.
- Coordinate document requests and follow-ups with clients and authorized immigration professionals.
- Track application stages, biometrics, medicals, interviews, submissions, requests for additional documents, and decisions.
- Research applicable Canada and USA immigration pathways and identify documentation requirements.
- Ensure clients are informed about their case status, outstanding documents, and upcoming deadlines.
- Escalate legal or regulatory questions to licensed Canadian immigration professionals or U.S. immigration attorneys.

Follow-Up & Communication

- Coordinate follow-ups with immigration authorities,



embassies, consulates, and authorized representatives as applicable.
- Maintain accurate records of all client communications and case activities.
- Notify clients promptly about case progress, document requirements, appointments, and important updates.
- Conduct regular follow-ups to ensure applications move forward on schedule.

Administrative & CRM Tasks

- Organize client schedules, consultations, appointments, and internal meetings.
- Maintain accurate CRM records and digital databases.
- Update case-management systems and client profiles.
- Assist with invoice creation, payment tracking, and appointment scheduling.
- Maintain organized digital folders and document-management systems.

Ongoing Learning & Research

- Stay informed about changes to Canadian and U.S. immigration programs, work visa rules, business immigration pathways, and application procedures.
- Conduct case-related research when required.
- Monitor official immigration updates and communicate relevant changes to the team.
- Continuously improve knowledge of Canada and USA business immigration and work visa processes.

Compliance & Professional Standards

- Follow company procedures for client confidentiality, document handling, and data protection.
- Do not provide legal advice or immigration representation beyond the employee's authorized role.
- Work closely with licensed immigration consultants, attorneys, or other authorized professionals when professional representation or legal advice is required.

Pay: ₹20,000.00 - ₹50,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule

Experience:

- Visa filing: 1 year (Required)

Shift availability:

- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)

Willingness to travel:

- 25% (Preferred)

Work Location: In person

📌 Case Assistants / Immigration Case Officers (India)
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📍 India