Key Responsibilities

A. Collection & Receivables Management

- Manage the end-to-end collection process for outstanding customer receivables.
- Monitor customer outstanding balances, ageing reports and overdue invoices.
- Develop and implement collection strategies to ensure timely payment recovery.
- Follow up with customers, distributors, hospitals, diagnostic laboratories and institutional clients for overdue payments.
- Track collection commitments and ensure timely closure of committed payments.
- Monitor DSO and other collection-related KPIs.
- Identify high-risk and chronically overdue accounts and initiate appropriate recovery actions.

B. Customer & Distributor Coordination

- Maintain regular communication with customers and distributors regarding outstanding payments.
- Resolve payment-related queries, invoice disputes, credit notes and reconciliation issues.
- Coordinate with customers for payment schedules and payment confirmations.
- Maintain strong qualified relationships while ensuring collection targets are achieved.
- Escalate critical or long-pending accounts to senior management.

C. IVD / Medical Device Industry Collections

- Handle collections from hospitals, diagnostic laboratories, pathology chains, government institutions, distributors and corporate customers.
- Understand customer-specific payment cycles and contractual payment terms.
- Monitor collections related to diagnostic instruments, reagents, consumables and other IVD products.
- Coordinate with the Sales team regarding customer credit limits and payment commitments.
- Track payments against institutional and tender-related business.

D. MIS & Reporting

- Prepare daily,



weekly and monthly collection reports.
- Maintain customer-wise ageing and outstanding reports.
- Prepare collection forecasts and cash-flow projections.
- Monitor collection targets against actual achievements.
- Provide management with reports on:
- Total outstanding
- Current receivables
- Overdue receivables
- Ageing analysis
- Collection achieved
- Pending collections
- High-risk accounts
- Customer disputes

E. Team Management

- Lead and manage the collection team.
- Allocate customer accounts and collection targets to team members.
- Monitor individual and team performance.
- Conduct regular review meetings and provide guidance to team members.
- Develop collection strategies for difficult and high-value accounts.
- Train team members on collection processes, customer communication and MIS reporting.

F. Cross-Functional Coordination

- Work closely with Sales, Accounts, Finance, Commercial, Logistics and Customer Service teams.
- Coordinate with Sales teams for customer-wise payment follow-ups.
- Resolve invoice and documentation issues affecting collections.
- Coordinate with Accounts for ledger reconciliation.
- Support credit-control activities and customer account reviews.

G. Escalation & Recovery

- Identify accounts with significant payment delays.
- Escalate long-pending receivables to senior management.
- Support legal/recovery proceedings wherever required.
- Maintain proper documentation of collection follow-ups and customer commitments.
- Recommend suitable actions for high-risk or defaulting customers.

Pay: ₹700,000.00 - ₹1,500,000.00 per year

Work Location: In person

📌 Collection Manager (India)
🏢 Rapid Diagnostics
📍 India