A strong experience with Genesys Cloud platform development or a similar platform. Proficiency in JavaScript/Node.js, knowledge of REST APIs, familiarity with cloud platforms like AWS, and the ability to design and architect customer interaction solutions using Genesys Cloud features, often including integration with other systems like CRM or data platforms; experience with telephony systems and concepts is also beneficial.
Skills required-
- Expertise in JavaScript/Node.js for building cloud-based applications
- Understanding of RESTful web services and API integration
- Familiarity with cloud platforms like AWS, Azure, or GCP
- Experience with Git version control system
- Knowledge of CI/CD pipelines
- Robust analytical and problem-solving abilities
- Excellent communication and collaboration skills to work with cross-functional teams
- Ability to translate business requirements into technical solutions
- Knowledge of telephony protocols and concepts
- Experience with database management (SQL)
Roles and Responsibilities-
- Developing call center applications and integrations.
- Designing and implementing call flow logic within call center application.
- Integrating call center application with other systems like CRM or ERP.
- Maintaining and updating existing call center applications.
- Troubleshooting technical issues related to call center functionality.
- Contributing to the overall architecture and design of call center solutions.