- Handle inbound and outbound voice calls for international banking customers
- Assist customers with queries related to banking products, services, transactions, and account information
- Resolve complaints and provide appropriate solutions in a timely manner
- Maintain customer satisfaction while complying with internal policies and international banking standards
- Accurately document customer interactions and follow up where necessary
Qualifications & Skills:
- Graduation not required
- Excellent communication skills in English (verbal and written)
- Solid interpersonal and problem-solving skills
- Prior experience in a voice-based customer service role (banking experience is a plus)
- Willingness to work in night shifts or rotational shifts
📌 International Banking Voice Process (Bengaluru)
🏢 Rivera Manpower Services
📍 Bengaluru
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