Your Role

- Build and nurture relationships with 6-8 strategic customer accounts to ensure successful adoption of Nutanix technology.
- Serve as a trusted post-sales advisor, overseeing all customer needs from deployment to long-term operation.
- Collaborate with internal teams and customer architects to align technical solutions with business goals.
- Create and document tailored Customer Success Plans, regularly reviewing progress and satisfaction metrics.
- Facilitate technical onboarding for new customers, ensuring alignment with their desired outcomes.
- Collect customer feedback to influence product development and service enhancements.
- Achieve Nutanix Certified Expert (NCX) certification within the first 6-12 months of employment.
- Drive product adoption and expansion by providing actionable insights on technology usage and best practices.

What You Will Bring





- 10-12 years of experience in customer-facing technical roles with a focus on building credibility with mid-senior level audiences.
- Robust technical knowledge in data center technology and virtualization, especially hybrid multicloud solutions.
- Familiarity with architectural frameworks such as ITIL and TOGAF.
- Technical certifications (e.g., NCX, VCDX, VCAP, NPX, ITIL v4) that demonstrate expertise.
- Excellent communication and relationship-building skills to advocate for customer needs.
- Ability to create and document tailored Customer Success Plans that align with business goals.
- Proven problem-solving skills and a customer-centric mindset that drives positive outcomes.
- Strong collaboration skills to work effectively with internal teams and customer architecture teams.

📌 Customer Experience Architect (Bengaluru)
🏢 Nutanix
📍 Bengaluru