KEY RESPONSIBILITIES

- Install, configure, and deploy the product at client sites

- Conduct onboarding and training sessions for client teams

- Handle first-level support by logging, triaging, and resolving tickets within SLA

- Escalate complex issues to engineering with logs and reproduction steps

- Maintain deployment documentation, runbooks, and FAQs

- Carry out health checks, updates, and post-deployment follow-ups

- Coordinate with sales and product teams on client requirements

REQUIRED SKILLS

- Working knowledge of networking, databases, and operating systems

- Ticketing tools such as Freshdesk, Zendesk, or Jira Service Management

- Structured troubleshooting and problem-solving

- Ability to explain technical issues to non-technical users

PREFERRED SKILLS

- Basic SQL

- Exposure to AWS, Azure, or GCP

- Scripting in Bash, PowerShell, or Python

- Willingness to travel to client sites

Pay: Up to ₹25,000.00 per month

Work Location: In person

📌 Support & Deployment Executive (India)
🏢 Roongta Developer
📍 India