Company Description

rProcess Outsourcing Services Pvt. Ltd is a highly specialized IT-enabled service provider.

We provide high-quality and value-added services globally. Our mission is to make data solutions simpler, superior, and qualitative. We are an Impact Sourcing Service Provider with 1000+ analysts with 70% workforce from rural backgrounds, over 60% Female employees, and 10% persons with Disability. rProcess is an ISO 9001:2015 & 27001:2022 Information Security certified, GDPR & HIPAA compliant, with over decades of experience in the ITES Industry.

Role Description

This is a full time, on-site role for a Senior Project Manager / Program Manager at rProcess in Mysore. The role involves overall accountability for process delivery, ensuring the team’s performance is optimized, and delivering high-quality results to the customer.

Skills:

· Project Planning and Management: Develop detailed project plans, including scope,

timelines, milestones, deliverable, and resources.

· Client Management: Managing client relationships & ensuring customer satisfaction.

· Leadership and Team Management: Lead, mentor, and manage project teams to ensure

successful project delivery.





· Budget and Resource Management: Allocate resources, manage budgets, and ensure

cost effective project delivery.

· Stakeholder Engagement: Liaise with stakeholders to identify and define project

requirements, scope, and objectives.

· Risk Management: Identify potential risks and develop mitigation strategies to ensure

project success.

· Performance Monitoring: Track project performance, analyze metrics, and report on

progress to senior management.

· Quality Assurance: Ensure project deliverable meet quality standards and align with the

company’s goals.

· Continuous Improvement: Identify areas for improvement and implement best practices in

project management.

Qualification:

- Experience: 6 -8 years of experience in a KPO or similar industry, with at least 2-3

years in a managerial role.

- International Client handling experience is a must.
- Proven experience in managing multiple projects simultaneously

Industry: ITES / KPO / BPO

Pay: ₹622,067.26 - ₹2,143,233.42 per year

Benefits:

- Cell phone reimbursement
- Provident Fund

Work Location: In person

📌 Sr.Manager / Project Manager (India)
🏢 rProcess Outsourcing Services
📍 India