JOLLYDAYS ADVENTURESTravel Operations Intern

Position: Travel Operations Intern
Vacancies: 5
Work Mode: Work From Home
Employment Type: Part-Time Internship
Timings: Flexible
Location: Remote
Internship: Paid + Performance Incentives

About JollyDays Adventures

JollyDays Adventures is a travel and adventure company focused on weekend trips, trekking experiences, backpacking, sightseeing and adventure getaways.

We are looking for enthusiastic individuals who enjoy travel, interacting with people and managing bookings to join our team as Travel Operations Interns.

Role Overview

As a Travel Operations Intern, you will be responsible for handling customer enquiries, WhatsApp bookings, customer details, payment confirmations, follow-ups and basic trip coordination.

You will be one of the primary points of contact between JollyDays Adventures and our customers.

Key ResponsibilitiesCustomer & WhatsApp Management

- Handle customer enquiries received through WhatsApp.
- Respond to customers professionally and promptly.
- Share trip details, itineraries, prices and inclusions.
- Explain pickup points, accommodation, food, transportation and activities.
- Answer customer questions regarding trips and bookings.
- Follow up with interested customers.

Booking Management

- Handle customer bookings through WhatsApp.
- Collect required customer information.
- Verify reservation/payment details.
- Update booking status in the company's Google Sheet/booking system.
- Maintain accurate passenger lists.
- Track confirmed, pending and cancelled bookings.

Customer Details Collection

Collect and maintain:

- Customer Name
- Contact Number
- Age
- Number of Seats
- Pickup Point
- Emergency Contact
- Payment/Reservation Status




- Special Requirements, if applicable

Payment & Booking Follow-Up

- Share official payment details provided by JollyDays Adventures.
- Verify payment screenshots/details.
- Follow up for pending reservation or balance payments.
- Ensure only confirmed and paid bookings are marked as confirmed.
- Never collect customer payments into a personal account.

Pre-Trip Coordination

Before every departure, assist with:

- Booking confirmations
- Passenger list preparation
- Pickup details
- Reporting time
- Trip itinerary
- Trip leader details
- Balance payment reminders
- Important Terms & Conditions

Daily Operations

Maintain basic records of:

- New enquiries
- Follow-ups
- Confirmed bookings
- Pending payments
- Cancellations
- Customer details
- Booking source
- Daily/monthly booking performance

Stipend & IncentivesFixed Monthly Stipend₹3,000 / MonthBooking Incentive₹100 per Confirmed Passenger

The incentive will be applicable when the customer has successfully paid the applicable reservation amount and the booking is confirmed.

Incentives will not apply to cancelled, refunded, duplicate or unpaid bookings.

Benefits

- Fixed Paid Internship
- Performance-Based Booking Incentives
- Free/Complimentary JollyDays Trips, subject to company policy and availability
- Practical Travel Operations Experience
- Customer Handling Experience
- Booking & Sales Experience
- Exposure to Instagram & Digital Leads
- Experience in Trip Coordination
- Opportunity to work in the Travel & Tourism Industry
- Chance for a longer-term role based on performance

Pay: ₹11,000.00 - ₹22,000.00 per month

Benefits:

- Cell phone reimbursement
- Flexible schedule
- Work from home

Work Location: Remote

📌 Travel operations Intern (India)
🏢 JOLLYDAYS ADVENTURES
📍 India