Trainer (Customer Relationship Executive – BPO, Retail, Banking & Finance)

Key Responsibilities:

- Conduct engaging classroom and practical training sessions for students on Customer Relationship Executive (CRE) modules related to BPO, Retail, Banking, and Financial Services.
- Train students on communication skills, customer service etiquette, sales techniques, and client relationship management.
- Deliver sessions on product knowledge, call handling, CRM tools, complaint resolution, and workplace behavior.
- Prepare trainees for interviews and workplace readiness through mock interviews, group discussions, and role plays.
- Develop lesson plans, teaching materials, and evaluation tools aligned with NSQF / SSC guidelines.
- Track and record trainee progress, attendance, performance, and assessment results.
- Placements : job placement activities by identifying suitable job roles, conducting pre-placement sessions, and ensuring candidate readiness.
- Post-Placement Tracking by maintaining follow-ups with placed candidates and employers to ensure retention and gather feedback.




- Maintain training and placement documentation, and share regular updates with project coordinators and management.
- Ensure adherence to quality standards, training hours, and project timelines

Qualification & Experience:

- Graduate / Post Graduate in Management, Commerce, or any related field.
- Minimum 2–3 years of experience in BPO, Retail, Banking, or Customer Service industry.
- Prior training or teaching experience preferred.

Required Skills:

- Strong communication, presentation, and interpersonal skills.
- Sound understanding of customer relationship management and service delivery.
- Ability to motivate and engage youth trainees.
- Proficiency in English, Hindi, and basic computer applications.

Preferred:

- Certification in soft skills, retail, or BFSI training (NSDC/SSC certified preferred).
- Familiarity with digital learning tools and interactive training methods.

Job Type: Full time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Trainer (Customer Relationship Executive) (India)
🏢 National Institute Of Education And Development(NIED)
📍 India