**Service Advisor / Supervisor – Bodyshop

Roles & Responsibilities**

- Attendance: Maintain a minimum of 90% attendance.
- Leave Intimation: Pre-intimation of leave is mandatory at least 4 days in advance. Leave must be approved by the Service Manager.
- Customer & Vehicle Understanding: Understand the reason for the accident, condition of the vehicle, and customer’s concern.
- Vehicle Inspection: Perform detailed inspection for accidental damages. Ensure the customer fills the insurance claim form in their own handwriting.
- Document Verification: Attend the customer and verify all valid vehicle documents required for the insurance claim. Collect required originals for verification.
- Claim Process Explanation: Explain the insurance claim process, cashless vs. non-cashless terms, repair estimate, and obtain customer’s signature on the estimate.
- Claim Intimation: Initiate claim intimation with the insurance company on the same day the vehicle arrives.
- Parts Availability Check: Coordinate with the parts department to check availability and place orders as required. Communicate accurate delivery timelines to the customer.
- Insurance Assessment: Coordinate with the insurance surveyor for damage assessment. Obtain the surveyor’s signature on the assessed estimate.
- Post-Assessment Update: Inform the customer once the survey is completed and approval is received from the insurance company.
- Advance Collection: For non-cashless cases or estimates above ₹1,00,000, collect advance payment from the customer prior to starting repairs.
- Insurance Approval Confirmation: Confirm customer agreement on the insurance approval and maintain a proper record.
- Disagreement Handling: If the customer disagrees with the approval, facilitate direct discussion between the customer and surveyor.
- Work Progress Updates:



Provide timely updates on work in progress.
- Performa Invoice Submission: Send the Performa Invoice to the insurance company for liability approval after repair completion.
- Road Test Findings: After road test, inform the customer about any additional accidental or mechanical work and seek approval.
- Liability Confirmation: After receiving the insurance liability mail, inform the customer of any difference amount payable at delivery.
- Delivery Readiness: Intimate the customer regarding vehicle readiness.
- Business Targets: Achieve business targets and promote allied products such as EW, RSA, REC policies.
- Delivery Preparation: Reconfirm delivery time with customer; ensure the vehicle is ready at least 1 hour before delivery.
- Invoice Explanation: Explain the Tax Invoice, show replaced damaged parts, and hand over the vehicle to the customer.
- Quality Certification: Explain the Quality Certificate and affix next-due service stickers on the vehicle.
- Customer Satisfaction: Ensure complete customer satisfaction through proper execution of the entire service process.
- Documentation: Maintain proper records of all approvals, repair order remarks, and communications with customer and insurance company.
- Daily Reporting: Submit daily reports to the Bodyshop Manager in the prescribed format.
- Customer Calling: Perform N+1 & N+5 follow-up calls.
- KPI Maintenance: Maintain KPIs as per Care 2.0 standards.
- MYR Downloads: Achieve 35% target for MYR download.
- Audit Compliance: Ensure complete adherence to C@RE 2.0 audit requirements.
- Escalation Control: Maintain CC/1000 RO (Regional Escalation) as per ART guidelines.

Job Type: Permanent

Pay: ₹14,000.00 - ₹30,000.00 per month

Advantages:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Car Body Shop Supervisor (India)
🏢 Unnati Vehicle Private
📍 India