Experience: 3-6+ years’ experience in student counselling and processing; experience of counselling for Australian Universities is required

Note: This role may require working on Saturdays based on business needs and peak intake

periods.

KEY RESPONSIBILITY AREAS (KRAs):

Application Processing & Profile Assessment

- Conduct independent and holistic profile assessments
- Ensure accuracy and compliance in documentation
- Manage end-to-end application processing
- Minimize errors through validation.

Student & Agent Counselling

- Provide consultative guidance
- Recommend suitable programs
- Handle complex cases with empathy
- Address queries professionally

Target & Performance Management

- Achieve daily and intake targets
- Maintain high accuracy
- Improve TAT
- Track performance metrics

Stakeholder Management

- Build agent relationships
- Act as POC for queries
- Gather feedback

Product Knowledge & Compliance

- Stay updated on programs and visa policies
- Ensure compliance
- Act as SME

Team Collaboration





- Support team during peak periods
- Share best practices
- Improve efficiency

Continuous Improvement & Learning

- Upskill continuously
- Implement feedback
- Suggest process improvements

Key Performance Indicators (KPIs)

• Meet daily and intake targets with high accuracy

• Improve conversion rate by at least 10 basis points

• 10–15 GS interviews & 30–40 follow-ups daily

• Error-free GS, documentation, and COE processing

• Minimum 5 agent interactions daily

• Near-zero visa refusals

• Accurate daily reporting

• Active team participation

ESSENTIAL SKILLS & QUALIFICATIONS REQUIRED

• Robust analytical ability

• Excellent communication

• Attention to detail

• Knowledge of Australian education system

• Stakeholder management

• Problem-solving mindset

• Qualifications: Master's degree from a recognized university.

📌 Senior Student Advisor (Saket)
🏢 Deakin University South Asia
📍 Saket