Greetings for the Day…!!!

We are looking for AVP/Service Delivery Head for one of our esteemed clients in Pune having experience in Service Delivery Management, AVP Role , BPO/BPM service delivery and operations management,People Management.

Exp: 12+ Years

CTC: Upto 36 LPA

Location: Pune

Shift :US shift

Job Description:-

Business Planning & Strategic Management

• Prepare annual budgets and business plans aligned with organizational and divisional objectives.

• Partner with Business Unit Heads and Account Managers to develop and execute account growth strategies.

• Identify new business opportunities within existing service lines and support expansion into new services.

Service Delivery & Operations Management

• Lead end-to-end service delivery across multiple voice-based BPO operations.

• Define and implement effective service delivery frameworks and operational controls.

• Drive process compliance, productivity enhancement, and cost optimization initiatives.

Resource & Transition Management





• Coordinate with transition teams for effective resource planning and deployment.

• Manage workforce planning, infrastructure allocation, and technology rollout.

Client Relationship Management

• Act as the strategic interface for assigned clients and business units.

• Build and maintain solid relationships with global stakeholders and leadership teams.

Quality & SLA Management

• Conduct operational and SLA review meetings with Operations Managers.

• Drive corrective actions to ensure SLA adherence and operational excellence.

Financial & Revenue Management

• Conduct monthly financial reviews with direct reportees and Business Unit leadership.

• Monitor profitability, utilization, and operational costs.

Portfolio & Risk Management

• Identify operational risks and implement mitigation strategies.

We are looking for candidates who can join us on within 30 Days.

Thanks & Regards,

📌 AVP/Service Delivery Head (Pune)
🏢 Right Move
📍 Pune