**About** **this** **Role** Wells Fargo is seeking a **Senior** **System** **Operations** **Engineer** with extensive experience in managing, supporting, and optimizing mission-critical production applications in a 24x7 enterprise environment. The ideal candidate will possess robust expertise in application support, incident and problem management, workload automation, database troubleshooting, Linux administration, operational monitoring, reporting platforms, and service reliability engineering practices. This role is responsible for ensuring the availability, stability, performance, and operational health of business-critical applications and platforms. The successful candidate will partner with application development, infrastructure, database, cybersecurity, and business teams to proactively identify risks, resolve production issues, drive operational improvements, and improve overall service reliability. The primary focus of this position is **operations,** **supportability,** **reliability,** **observability,** **and** **production** **excellence** , rather than software feature development. **In** **This** **Role,** **You** **Will** + Leadcomplexproductionsupportandoperationalinitiativesacrossmultiplebusiness-criticalapplications. + Serveasatechnicalescalationpointduringmajorincidentsandservicedisruptions. + Monitorapplicationperformance,systemavailability,batchprocessing,interfaces,anddataflowstoensureoperationalstability. + Driveincidentresolution,rootcauseanalysis,problemmanagement,andservicerestorationactivities. + Supportapplicationdeployments,changeimplementations,maintenanceactivities,andpost-productionvalidationefforts. + Collaboratewithdevelopment,infrastructure,database,andbusinessstakeholderstoimprovesystemreliabilityandoperationaleffectiveness. + Implementautomationsolutionstoreducemanualoperationaleffortandimproveproductivity. + Contributetoobservability,monitoring,eventmanagement,andproactiveissuedetectionstrategies. + Maintainoperationaldocumentation,supportprocedures,runbooks,andknowledgerepositories. + Supportenterprisemodernization,cloudadoption,migration,andoperationaltransformationinitiatives. + Leadcontinuousimprovementeffortsfocusedonenhancingservicequality,operationalefficiency,andcustomerexperience. + Mentorjuniorengineersandprovidetechnicalguidanceduringoperationalandsupportactivities. **Required** **Qualifications** + 4+yearsofexperienceinSystemsOperationsEngineering,ApplicationSupportEngineering,ProductionSupport,SiteReliabilityEngineering,orequivalentexperiencedemonstratedthroughworkexperience,militaryexperience,training,oreducation. **Desired** **Qualifications** **Production** **Support** **&** **Operations** + Experiencesupportinglarge-scale,business-criticalapplicationsina24x7productionenvironment. + StrongexperienceprovidingL2/L3applicationproductionsupport.



+ Expertiseinincidentmanagement,problemmanagement,andchangemanagementprocesses. + Experienceconductingrootcauseanalysis(RCA)andimplementingpermanentcorrectiveactions. + ExperiencesupportingenterprisebatchschedulingandworkloadautomationplatformssuchasAutoSys. + StrongunderstandingofoperationalservicemanagementandITILpractices. **Technical** **Operations** + Linux/Unixadministrationandtroubleshooting. + OracleSQLandPL/SQLforapplicationdiagnostics,investigation,andproductionsupport. + ExperiencesupportingInformaticaIntelligentCloudServices(IICS),ETLprocesses,anddataintegrationplatforms. + ExperiencesupportingOBIEEreportingenvironments,dashboards,andanalyticsplatforms. + JavaandCoreJavatroubleshootingexperienceforproductionissueresolution. + Knowledgeofapplicationdebugging,loganalysis,andperformancetroubleshooting. + Experiencesupportingproductionreleases,deployments,andenvironmentvalidationactivities. **Observability** **&** **Reliability** **Engineering** + Experiencewithenterprisemonitoringandobservabilityplatformssuchas: + Splunk + Dynatrace + AppDynamics + Grafana + Prometheus + Familiaritywith: + SiteReliabilityEngineering(SRE) + EventManagement + OperationalAnalytics + AvailabilityEngineering + CapacityPlanning + PerformanceManagement **Automation** **&** **Cloud** **Operations** + Shellscripting,Python,orotherautomationtechnologies. + Experienceimplementingoperationalautomationandself-healingcapabilities. + ExposuretocloudoperationswithinAzure,AWS,orGCPenvironments. + KnowledgeofCI/CD,DevOpspractices,andoperationalreadinessprocesses. + ExposuretoAI-drivenoperations(AIOps),predictivemonitoring,andintelligenteventcorrelation. **Professional** **Skills** + Stronganalyticalandtroubleshootingabilities. + Provenabilitytodiagnoseandresolvecomplexproductionissuesunderpressure. + Excellentverbalandwrittencommunicationskills. + Strongstakeholdermanagementandcustomerengagementcapabilities. + Abilitytoeffectivelyprioritizemultipleincidentsandoperationalactivities. + Demonstratedownership,accountability,andoperationalexcellencemindset. + Strongcollaborationskillsacrossdevelopment,infrastructure,database,andbusinessteams. **Preferred** **Certifications** + ITILFoundationCertification + CloudCertifications(AWS,Azure,orGCP)



+ SREorOperations-relatedcertifications **Job** **Expectations** **Application** **&** **Platform** **Operations** + ApplicationProductionSupport + ServiceReliabilityManagement + OperationalReadiness + ServiceRestoration&Recovery; + ProductionDeploymentSupport + Change&ReleaseManagement; **Service** **Management** + IncidentManagement + ProblemManagement + RootCauseAnalysis(RCA) + SLAManagement + ITIL-basedServiceOperations + ContinuousServiceImprovement **Technical** **Skills** + OracleSQL&PL;/SQL + Linux/UnixAdministration + AutoSysWorkloadAutomation + InformaticaIICS + OBIEEReportingSupport + ApplicationMonitoring&AlertingTools; + JavaTroubleshooting + LogAnalysis&Diagnostics; + JIRA + ALM + ServiceNow + Agile/Scrum + SDLCSupportProcesses + DevOps&Automation; **Posting End Date:** 1 Sep 2026 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-570003

📌 Senior System Operations Engineer - Production Support (Bengaluru)
🏢 Wells Fargo
📍 Bengaluru