**Description:** **Transformation Manager GCC International** Job Location: Shanghai Must be fluent in: **English and Mandarin** We are looking for a highly driven **Transformation Manager - ASPAC & EAME** to lead the execution of strategic business priorities across our regional operations. In this pivotal role, you will translate business initiatives into actionable programs, driving cross-functional collaboration, technology adoption, process transformation, and sustainable business outcomes. You will play a key role in ensuring that change is successfully embedded into daily operations through strong governance, performance measurement, and benefits realization. **What you'll do:** + Turn strategic priorities into actionable transformation initiatives, creating clear roadmaps, milestones, and success measures that deliver measurable business value. + Lead end-to-end transformation programs across ASPAC and EAME, ensuring initiatives are delivered on time, within scope, and aligned to business objectives. + Partner with leaders and cross-functional teams to design and implement solutions that improve ways of working, enhance customer outcomes, and drive operational excellence. + Champion change adoption by developing and executing engagement, communication, training, and readiness strategies that embed sustainable change. + Drive the deployment of technology, automation, and process improvement initiatives, translating innovative ideas into scalable operational solutions. + Establish strong governance frameworks, ensuring effective decision-making, risk management, issue resolution, and program oversight. + Monitor program performance and benefits realization, tracking key metrics and insights to ensure intended outcomes are achieved and sustained.



+ Collaborate with regional and local stakeholders to remove barriers, accelerate adoption, and build commitment to new ways of working + Provide clear and concise updates to senior leaders on progress, risks, opportunities, and business impact. + Foster a culture of continuous improvement by capturing lessons learned and enhancing transformation methodologies, tools, and best practices across the region. **Qualifications:** **Qualifications:** **Experience:** + 5 years of experience in transformation, program management, change management, business process improvement, or a related discipline. + 2-3 years experience in programming and coding + Basic knowledge to run and work with scripts + Demonstrated experience delivering cross-functional initiatives from opportunity assessment through deployment and operational adoption. + Experience working across multiple countries, cultures, and time zones; ASPAC and/or EAME experience preferred. + Strong understanding of operating model change, process standardization, technology enablement, and benefits realization. + Proven ability to manage multiple workstreams, influence without direct authority, and communicate with senior stakeholders. + Hospitality, travel, contact center, shared services, or other complex operational experience preferred. **Education:** Bachelor's Degree in related field or equivalent experience. **Computer Skills:** + Advanced proficiency in Microsoft Office Suite,



especially PowerPoint and Excel. + Experience with project / portfolio management, workflow, process mapping, reporting, or collaboration tools. + Comfortable working with operational data, dashboards, KPIs, and benefits-tracking frameworks. + Familiarity with digital solutions, automation, and technology adoption practices. **Additional Skills/ What You'll Bring:** + Fluency in English and Mandarin. + Experience in GCC and hotel operations, with a track record of delivering strategic and transformation initiatives. + An innovative, solutions-focused mindset with the ability to quickly adopt current technologies and ways of working. + Strong communication and stakeholder management skills, with the ability to influence and collaborate across all levels. + Excellent organization and prioritization skills, with the ability to manage multiple initiatives in a fast-paced environment. + Sound judgment, strong problem-solving capabilities, and the ability to work independently while building effective partnerships. + Professionalism, discretion, and the ability to handle confidential information with integrity. + Flexibility to support a global business across different time zones when required. **Primary Location:** CN-31-Shanghai **Organization:** Global Care Center **Job Level:** Full-time **Job:** Global Care Center **Req ID:** SHA004027 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

📌 Transformation Manager GCC International (Mumbai)
🏢 Hyatt
📍 Mumbai