We are seeking a proactive and customer-focused Receptionist/Telecaller to join our healthcare team. The role involves engaging with patients/customers over the phone, providing accurate information about healthcare services, scheduling appointments, and ensuring excellent communication. The ideal candidate should have strong English communication skills (both written and verbal) and a patient-friendly approach.
Key Responsibilities
- Make outbound calls to patients/customers to share information about healthcare services, packages, or wellness programs.
- Handle inbound inquiries and provide clear, accurate information.
- Schedule, confirm, and follow up on patient appointments.
- Maintain updated patient/customer records in the system.
- Support front office/clinic staff by coordinating telephonic communication.
- Ensure a polite, empathetic, and skilled tone in all conversations.
- Meet daily/weekly/monthly targets for calls and conversions.
Qualifications & Requirements
- Minimum PUC (Pre-University Course) qualification.
- Age between 20 – 35 years.
- Strong English communication skills (written & verbal).
- Basic computer knowledge (MS Office, CRM/EMR software preferred).
- Prior experience in telecalling, healthcare customer support, or hospital call center will be an added advantage.
- Ability to work with patience, empathy, and attention to detail.
Job Types: Full-time, Permanent, Fresher
Work Location: In person
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
📌 Receptionist, telecaller (India)
🏢 Shatayu Ayurveda
📍 India
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