- Job ID: 895302

- 4 - 7 Years

- 1 Opening
- CitiusTech Hyderabad

-

Role description

Who we are

CitiusTech - Shaping Healthcare Possibilities.

CitiusTech is a global IT services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable with deep domain expertise and next-gen technology. With over 8,500 healthcare technology professionals worldwide, CitiusTech powers healthcare digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products.

Our Purpose
We are shaping healthcare possibilities to make our clients’ businesses successful, which is not just a statement but our purpose, driving us to explore what’s next in healthcare.

Our goal is clear: to make healthcare better for all – more efficient, effective, and equitable. We are investing in people, technology, innovation, and partnerships to create meaningful change. We see technology not just as a tool but as a catalyst that amplifies human ingenuity to solve complex healthcare challenges.

100% healthcare focus | Trusted by 140+ healthcare and life sciences enterprises | 40% of Fortune 500 healthcare enterprises are our clients | #1 Rated as a leader by top analyst firms

Our vision

To inspire new possibilities for the health ecosystem with technology and human ingenuity.

What is in it for you?

As a ServiceNow Developer / Senior Developer, you will be responsible for designing, developing, and enhancing ServiceNow solutions across IT Service Management (ITSM) modules. You will work closely with business stakeholders, architects, and support teams to deliver scalable solutions, automate workflows, improve service delivery, and support enterprise-wide ServiceNow initiatives.

Responsibilities: -

- Lead the detailed technical design, development, testing, deployment, and support of ServiceNow ITSM and custom Now Platform applications.
- Design and enhance Incident, Problem, Change, Request, Service Catalog, Knowledge, and SLA Management solutions.
- Develop and support custom applications for procurement, vendor management, inventory, stockroom, and store management processes.
- Work with architects, business analysts, process owners, and business teams to convert requirements into practical technical solutions.
- Convert business and functional requirements into technical designs, data models, integration specifications, effort estimates, and delivery plans.
- Design scoped applications, custom tables, workflows, approval processes, user interfaces, security rules, scheduled processes, and reusable platform components.
- Develop solutions using JavaScript, Glide APIs, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Flow Designer.
- Design complex, high-volume, synchronous, asynchronous, scheduled, batch, and event-driven integrations with ERP, procurement, finance, identity, inventory, monitoring, and other enterprise systems.
- Develop integrations using REST, SOAP, IntegrationHub, MID Server, Scripted REST APIs, webhooks, Import Sets, and Transform Maps.
- Select suitable integration patterns and define data mappings, authentication, error handling, retries, reconciliation, monitoring, ing, audit controls, and operational support requirements.
- Build reusable integration components, subflows, custom actions, utilities, and error-handling mechanisms.
- Troubleshoot integration failures, authentication errors, timeouts, data issues, duplicate transactions, and performance problems.
- Lead troubleshooting of complex API failures, authentication problems, timeouts, duplicate transactions, data issues, performance bottlenecks, and cross-system dependencies.
- Review and enhance existing customizations without affecting current business operations or platform stability.
- Optimize scripts, queries, flows, integrations, scheduled jobs, reports, and client-side components to maintain platform performance.
- Follow ServiceNow standards for coding, security, application scoping, testing, documentation, and deployment.




- Lead code and configuration reviews and ensure that solutions meet ServiceNow standards for security, performance, maintainability, reuse, and upgrade safety.
- Prepare technical designs, integration specifications, test cases, deployment plans, and support documentation.
- Perform unit, integration, regression, and performance testing and resolve defects.
- Support ServiceNow upgrades by reviewing skipped changes, deprecated APIs, integration impacts, and regression issues.
- Investigate and resolve production issues related to integrations, custom applications, workflows, security, and performance.
- Take ownership of assigned work, raise risks early, and identify opportunities to improve existing solutions.

Experience: -

- 5+ years of overall IT experience, including 3+ years of hands-on ServiceNow development experience.
- At least 3 years of experience designing and developing ServiceNow integrations.
- Experience working in a customized, enterprise-scale ServiceNow environment.
- Experience developing and supporting ITSM modules and custom applications on the Now Platform.
- Experience integrating ServiceNow with ERP, procurement, vendor management, finance, identity, inventory, or other enterprise systems.

Location: -

- Hyderabad

Educational Qualifications: -

- BE/BTech/MCA/MSc
- ServiceNow CSA Certification preferred
- ServiceNow CAD Certification preferred
- CIS-ITSM Certification will be an added advantage
- ITIL Foundation Certification preferred
- Agile / SAFe Certification preferred

Skills: -

Mandatory Technical Skills ·

- Strong hands-on ServiceNow development experience in a customized enterprise environment.
- Good functional and technical knowledge of Incident, Problem, Change, Request, Service Catalog, Knowledge, and SLA Management.
- Strong development experience with, JavaScript and Glide APIs, GlideRecord, GlideAggregate, and GlideAjax, Business Rules and Script Includes, Client Scripts, UI Policies, and UI Actions, Flow Designer, subflows, and custom actions, Events, notifications, and scheduled jobs, Import Sets and Transform Maps, ACLs, roles, groups, and application security
- Experience developing scoped applications, custom tables, data models, and cross-scope integrations.
- Strong integration experience using, REST and SOAP APIs, IntegrationHub and custom spokes, MID Server, Scripted REST APIs, Webhooks, OAuth 2.0, certificates, and other authentication methods
- Experience designing integrations with proper error handling, retry, reconciliation, logging, monitoring, ing, and audit controls.
- Ability to troubleshoot API failures, authentication issues, timeouts, data-mapping errors, duplicate transactions, and high-volume interfaces.
- Understanding of synchronous, asynchronous, scheduled, batch, and event-driven integration patterns.
- Experience integrating ServiceNow with ERP, procurement, finance, identity, inventory, or similar enterprise platforms.
- Positive understanding of ServiceNow development standards, secure coding, configuration versus customization, reusable design, and upgrade-safe development.
- Experience identifying and resolving performance issues involving scripts, queries, indexes, flows, integrations, scheduled jobs, and reports.
- Experience with Service Portal, Employee Center, UI Builder, or configurable workspaces.
- Experience with Update Sets, Application Repository, source control, code promotion, and release management.
- Experience with unit testing, integration testing, regression testing, and Automated Test Framework.
- Strong debugging, root-cause analysis, documentation, and problem-solving skills.
- Good communication and stakeholder-management skills, with the ability to work with both technical and business teams.
- Proactive, self-driven, and comfortable taking ownership of development and production-support activities.
- Ability to work independently, manage priorities,



and highlight risks and dependencies early.

Good to Have Skills: -

- Knowledge of procurement processes, including purchase requests, requisitions, purchase orders, approvals, goods receipt, contracts, warranties, and invoice reconciliation.
- Understanding of vendor onboarding, vendor information management, performance tracking, compliance, risk, and contract management.
- Knowledge of inventory, warehouse, stockroom, and store processes, including receiving, allocation, replenishment, transfers, reconciliation, returns, and disposal.
- Experience developing or supporting custom procurement, vendor management, inventory, stockroom, or store management applications on the Now Platform.
- Experience integrating ServiceNow with SAP, Oracle, Coupa, Microsoft Dynamics, or similar ERP and procurement platforms.
- Experience with App Engine Studio, ServiceNow Studio, delegated development, application versioning, and application lifecycle management.
- Working knowledge of CMDB, CSDM, ITOM, Discovery, Service Mapping, Hardware Asset Management, and Software Asset Management.
- Experience with IntegrationHub ETL, custom spokes, Remote Tables, or high-volume integrations.
- Familiarity with API security, credential management, encryption, proxies, firewalls, and certificate management.
- Experience with Performance Analytics, Process Optimization, Virtual Agent, AI Search, or Now Assist.
- Familiarity with CI/CD, ServiceNow DevOps, Git-based source control, and automated deployment.
- ServiceNow certifications such as CSA, CAD, CIS-ITSM, or other relevant implementation certifications.

Our commitment

To combine the best of IT services, consulting, products, accelerators, and frameworks with a client-first mindset and next-gen tech understanding. Together, we’re humanizing healthcare to make a positive impact on human lives.

What drives us

At CitiusTech, we believe in making a tangible difference in healthcare. We constantly explore new ways to transform the industry, from AI-driven solutions to advanced data analytics and cloud computing. Our collaborative culture, combined with a relentless drive for excellence, positions us as innovators reshaping the healthcare landscape, one solution at a time.

Life@CitiusTech

We focus on building highly motivated engineering teams and thought leaders with an entrepreneurial mindset centered on our core values of Passion, Respect, Openness, Unity, and Depth (PROUD) of knowledge. Our success lies in creating a fun, transparent, non-hierarchical, diverse work culture that focuses on continuous learning and work-life balance.

Rated by our employees as the ‘Great Place to Work for’ according to the Great Place to Work survey. We offer you comprehensive benefits to ensure you have a long and rewarding career with us.

Our EVP

Be You Be Awesome is our EVP. It reflects our continuing efforts to create CitiusTech as a great workplace where our employees can thrive, personally and professionally. It encompasses the unique benefits and opportunities we offer to support your growth, well-being, and success throughout your journey with us and beyond. Together with our clients, we are solving some of the greatest healthcare challenges and positively impacting human lives. Welcome to the world of Faster Growth, Higher Learning, and Stronger Impact.

Here is an opportunity for you to make a difference and collaborate with global leaders to shape the future of healthcare and positively impact human lives.

To learn more about CitiusTech, visit and follow us on

Happy applying!

About CitiusTech

CitiusTech is a global technology services, consulting, and business solutions enterprise 100% focused on the healthcare and life sciences industry. We enable 140+ enterprises to build a human-first ecosystem that is efficient, effective, and equitable. Leveraging deep domain expertise and next-generation technologies including AI, Cloud, Data, and Intelligent Automation, we assist our clients to realize their vision, accelerate transformation, and achieve business outcomes. With 7,700+ healthcare technology professionals worldwide, CitiusTech powers digital innovation, business transformation, and industry-wide convergence through next-generation technologies, solutions, and products.

📌 ServiceNow (4-7 yrs) (Telangana)
🏢 CitiusTech
📍 Telangana