Assistant Manager - Service Quality (India)

Assistant Manager - Service Quality (India)

28 Aug
|
Gallagher
|
India

28 Aug

Gallagher

India

Introduction

Welcome to Gallagher in India — where expertise, technology, and purpose come together. Since 2006, Gallagher in India has supported global teams by delivering quality, service, and speed through deep expertise, smart technology, and specialized knowledge services. More than just an operations center, it’s a place where careers grow through collaboration, continuous learning, and purposeful work. We drive efficiency, compliance, and innovation so our teams can focus on serving clients. If you enjoy solving problems and working with purpose, Gallagher is the place where you can grow and feel a sense of belonging.

Overview

Gallagher Center of Excellence is seeking to hire Specialist Internal Process Controls who would be responsible for developing, implementing, and monitoring internal control systems around financial reporting to ensure operational efficiency, compliance, and risk mitigation. This role involves working closely with various departments to enhance process integrity and support organizational objectives.

How you'll make an impact

Responsibilities:

- Develop and implement internal control policies and procedures across various processes around financial reporting to ensure compliance with regulatory requirements and organizational standards including reconciliation.

- Collaborate with various process owners to design and implement effective control measures.

- Conduct regular assessments of internal processes to identify risks and areas for improvement.

- Identify areas of improvement and recommend enhancements to existing controls to process owners and senior management.

- Maintain comprehensive documentation of control activities, including process maps and control matrices and prepare reports on the effectiveness of internal controls and present findings to management.





- Stay updated on industry best practices and regulatory changes to ensure the organization's control systems remain effective and compliant.

- Support internal and external audits by providing necessary documentation and information.

- Provide training and guidance to staff on internal control procedures and risk management practices.

About you

Qualifications:

- Education

- Minimum Required Degree: B. Com in commerce and Chartered Accountant (CA)
- Preferred Degree: M. Com

-
Certifications / Special Training

- Chartered Accountant (CA)

-
Experience

- Chartered Accountant with strong accounting and Audit experience.
- 2- 4 years of post-qualification experience in Audit and Financial Control Testings

-
Knowledge, Skills & Abilities

- Strong understanding of internal control frameworks and risk management principles.
- Proficiency with email and Microsoft Office applications
- Highly detail-oriented and organized in work
- Ability to prioritize work on multiple assignments
- Should be a team player with a proactive & result oriented approach
- Excellent communication and interpersonal skills to work collaboratively with all levels of employees, management, and external agencies.

Additional Information

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The prospect to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

📌 Assistant Manager - Service Quality (India)
🏢 Gallagher
📍 India

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