Experience: 3–4+ Years
Location: Mohali
Employment Type: Full-Time

About the Role

We are looking for an experienced and customer-focused Customer Support Executive with excellent verbal and written communication skills. The ideal candidate should be confident in handling customer queries, resolving issues efficiently, and communicating professionally across email, chat, and other support channels.

Candidates with prior experience in Apple or other reputed organizations will be given preference.

Key Responsibilities

- Handle customer queries and provide timely, accurate, and professional resolutions.
- Respond to customer concerns through email, chat, calls, and other support channels.
- Draft clear, professional, and grammatically correct customer communications.
- Understand customer requirements and provide appropriate solutions while maintaining a positive customer experience.
- Handle escalations professionally and coordinate with relevant internal teams for resolution.
- Maintain accurate records of customer interactions, complaints, and resolutions.
- Follow defined customer support processes, SOPs, and service-level standards.
- Ensure timely follow-up and closure of customer issues.
- Identify recurring customer issues and escalate them to the relevant teams for process improvement.
- Maintain a high level of professionalism, empathy, and customer focus in all interactions.

Required Skills & Qualifications

- 3–4+ years of experience in Customer Support, Customer Service, Client Servicing, or a similar role.




- Excellent verbal and written communication skills.
- Strong email writing and business communication skills.
- Good command of English grammar, sentence construction, and professional communication.
- Strong problem-solving and interpersonal skills.
- Ability to handle difficult customers and manage escalations effectively.
- Valuable organizational skills with the ability to manage multiple queries and priorities.
- Comfortable working with CRM, ticketing systems, email platforms, and other customer-support tools.
- Strong attention to detail and follow-up skills.

Preferred Qualifications

- Prior experience with Apple or other reputed/global organizations will be a strong advantage.
- Experience in a structured customer support environment with defined SLAs, KPIs, and escalation processes will be preferred.
- Experience handling international customers will be an added advantage.

Key Competencies

Customer Focus | Excellent Communication | Email Writing | Problem Solving | Active Listening | Empathy | Conflict Resolution | Attention to Detail | Time Management | Escalation Handling

What We’re Looking For

We are looking for someone who can represent the organization professionally, communicate confidently with customers, and take ownership of customer issues from initial interaction through resolution.

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Specialist (India)
🏢 TAC Security
📍 India