Job Description

Responsibilities

- Serve as the primary point of contact for customer service and sales inquiries through inbound/outbound calls and emails.

- Lead, manage, mentor, and develop a team of Customer Service Representatives.

- Handle quotes for customized apparel purchases and guide customers through the sales process.

- Understand customer requirements, use appropriate sales techniques, close sales, and coordinate order handover with the production team.

- Build solid customer relationships by addressing questions, concerns, and complaints promptly and professionally.

- Drive process improvements to improve efficiency, productivity, and customer service operations.

- Coordinate with internal departments and external suppliers to facilitate information exchange and negotiate the best solutions for the organization.

- Monitor and audit service delivery to ensure quality, productivity, and company standards are maintained.

- Maintain and oversee customer interaction records, including calls, resolutions, issues, and relevant notes.

- Support the team in achieving customer service and revenue targets.

📌 Customer Service Manager (US Voice Process) (Thiruvananthapuram)
🏢 Techfaya Innovations
📍 Thiruvananthapuram