Job Description

About the role

We are hiring a staff software engineer (IC4) for the Telemetry Data Platform team, which carries product usage telemetry for the entire ServiceNow platform on a stack built with Kubernetes, Kafka, and ClickHouse. We are distributed across Israel, India, and the Americas.

This is a full stack role with its center of gravity firmly on the infrastructure side — expect roughly two-thirds of your time on telemetry infrastructure, data pipelines, Kubernetes and DevOps work, and the rest on the services and product surfaces on top. You will be equally comfortable designing a distributed system and owning it in production. If you like following a system from the event that fires to the chart that renders — and you want the pager for it — you will feel at home.

You will lead design and delivery of complex, multi-service features, own technical decisions within a domain, and are fully self-directed — escalating only genuine ambiguities and driving decisions to closure. Of the ten critical skills at this level, incident response management is the only one set at Expert; the rest are Experienced.

What you’ll do

Telemetry infrastructure and data pipelines

- Design, build, and own backend services for distributed data streaming and processing that handle high-volume, high-cardinality event data with predictable latency and no silent data loss.

- Build and maintain Kafka-based streaming pipelines and the pipeline components that feed ClickHouse.

- Own data modeling and query performance in ClickHouse — partitioning, sort keys,



materialized views, retention, and the cost curve that comes with all of it.

- Partner with product and platform teams to shape requirements for telemetry ingestion and processing, then drive the solutions to production.

Kubernetes, DevOps, and production ownership

- Deploy, scale, and operate services in production Kubernetes environments, including Helm-based deployments and CI/CD pipelines that make releases repeatable and safe to roll back.

- Own observability for what you build — meaningful metrics, practical logs, real tracing, and alerts that fire on customer impact rather than on noise.

- Debug and resolve production incidents independently, participate in on-call, run root-cause analysis, and operate against defined service level objectives.

Full stack engineering and technical leadership

- Own the full development lifecycle for your work, and build the backend services and APIs that expose telemetry to internal consumers, product surfaces, and AI agents — including API contracts, data models, and schema migrations.

- Contribute to the analytics front end — dashboards, funnels, and exploration tools — with an eye on performance against large result sets, and improve the web and mobile capture SDKs.

- Lead the design of complex, multi-service features across team boundaries, drive decisions to closure, and write the design docs and postmortems that outlive the conversation.

- Raise the bar through code review, test strategy, and automation coverage, and mentor engineers on the team.

📌 Staff Software Engineer (Hyderabad)
🏢 ServiceNow
📍 Hyderabad