- Provide semi-technical support to customers via phone, chat, or email.
- Troubleshoot basic to intermediate technical issues related to network support, connectivity, and system performance.
- Assist customers with configuration, initial setup, and issue resolution.
- Document all interactions and maintain accurate logs in the system.
- Escalate unresolved issues to the technical support teams when required.
- Ensure adherence to SLAs, quality standards, and shift schedules.
- Deliver excellent customer service while maintaining professionalism in every interaction.
Work Details
- Hiring for Semi-Technical Process
- Preferred: Candidates with technical support or network support experience
- Shift: 24×7 rotational
- Immediate joiners only