Roles & Responsibilities:

Customer Support

- Provide customer support via Voice, Chat, and Email for international clients.
- Handle customer queries, complaints, and service requests efficiently.
- Maintain high levels of customer satisfaction and professionalism.

Domain-Specific Support

- Assist customers in Telecom, E-commerce, Banking, Technology Products, Travel, and Fraud-related queries.
- Analyze and resolve customer issues promptly or escalate to relevant teams.

Communication & Documentation

- Maintain accurate records of customer interactions and transactions.
- Communicate clearly and effectively with customers from different regions and time zones.

Required Skills:

- Excellent English communication skills (written and verbal).
- Valuable problem-solving and analytical abilities.
- Patience and empathy to handle customer concerns effectively.
- Basic computer knowledge and ability to work with CRM tools.

Skills: Banking, Travel, Voice support, Chat Support, Customer Service

Experience: 0.00-5.00 Years

📌 MNC hiring freshers/experienced For Voice/ CHAT Process (Gurugram)
🏢 Axis Consultants
📍 Gurugram