- Handle customer queries through voice or non-voice (chat/email) channels for international processes.
- Provide accurate information, troubleshoot issues, and ensure excellent customer experience.
- Follow communication guidelines, process workflows, and quality standards.
- Maintain documentation of customer interactions and ensure timely resolution of cases.
- Work effectively in rotational shifts while meeting performance metrics (quality, productivity, attendance).
- Collaborate with internal teams for escalations or process improvements when required.
Skills: Customer Engagement, Time Management, Troubleshooting, Product Knowledge, crm software, Technical Support