Key Responsibilities Platform Training Configuration

- Train users on platform features and capabilities through classroom, online, and one-on-one sessions.
- Configure and model user business operations on the platform to align with their requirements.
- Create training materials like presentations, documents, and how-to videos.
- Platform Adoption SupportSupport users in integrating the platform into their daily operations.
- Monitor platform usage and provide guidance on handling various business scenarios.
- Offer innovative workarounds or solutions to resolve user issues.
- Feedback CollaborationGather and provide feedback to Product Managers on functional gaps and business requirements.
- Work with cross-functional teams to ensure smooth implementation and user satisfaction.
- Ideal Candidate ProfileExperience:



Up to 4 years in an application support or SaaS product implementation role.

Skills:

- Solid listening and problem-solving abilities.
- Effective communication and presentation skills for explaining platform functionalities.
- Comfortable conducting hands-on training sessions and creating user-friendly documentation.
- Knowledge of B2B, Supply Chain Management/Operations processes.

Traits:

- Proactive and accountable with strong follow-through.
- Ability to work with remote teams and adapt to shifts or travel requirements.

Skills: Documentation, Supply Chain

Experience: 1.00-3.00 Years

📌 Functional Support Consultant (Pune)
🏢 Biofuelcircle
📍 Pune