Key Responsibilities:

- Client Management: Serve as the main point of contact for a portfolio of key clients, developing a deep understanding of their needs and objectives.
- Account Growth: Identify upsell and cross-sell opportunities to drive revenue and increase the value provided to clients.
- Relationship Building: Establish and maintain solid, long-term relationships with client stakeholders at all levels, including executives, managers, and end-users.
- Onboarding and Training: Guide clients through the onboarding process and deliver training to ensure they effectively use our products or services.
- Product Expertise: Develop a deep understanding of the products or services, offering expert advice, recommendations, and insights to clients.
- Client Success Plans: Collaborate with clients to create success plans, outlining clear goals, milestones, and strategies to drive desired outcomes.
- Issue Resolution: Address and resolve client concerns and challenges in a timely manner, coordinating with internal teams to find solutions.
- Feedback Collection: Gather and analyze client feedback to provide valuable insights for product improvements and enhancements.
- Renewal Management:



Ensure clients renew their contracts by proactively managing renewal processes and mitigating churn risks.
- Reporting and Analytics: Utilize data to monitor client health, track usage, and provide actionable insights on client engagement.
- Team Collaboration: Work closely with cross-functional teams (sales, product, support) to ensure a coordinated approach to client success and satisfaction.

Qualifications:

- Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred)
- Strong understanding of the industry, market trends, and competitive landscape
- Excellent communication, negotiation, and relationship-building skills
- Ability to understand client needs and provide tailored solutions that drive success
- Strong analytical, problem-solving, and troubleshooting skills
- Familiarity with customer success software and CRM tools (e.g., Salesforce, Gainsight) is a plus
- Project management experience and knowledge of customer success methodologies
- Customer-focused mindset with a passion for delivering exceptional service

Skills: Client Management, Sales Force, Crm

Experience: 3.00-5.00 Years

📌 Sr . Customer Success (Chandigarh)
🏢 ProofHub
📍 Chandigarh