- Oversee multiple engagements, ensuring alignment between customer expectations and service delivery.
- Manage resources, project staffing, and team performance.
- Track project progress using internal tools, report service consumption, and provide transparency to stakeholders.
- Identify risks, mitigate challenges, and ensure engagements remain on track.
- Collaborate with cross-functional teams including Sales, Skilled Services, and Customer Success Management.
- Provide mentorship and guidance to junior team members.
- Lead small- and large-scale customer discussions, workshops, and engagements.
- Drive operational excellence, process improvements, and efficiency initiatives.
- Serve as a strategic advisor to customers and maintain long-term customer success and retention.
- Support professional growth and performance management of regional team members.