About HEAPS:

HEAPS is a health tech platform and Software as a Service (SAAS) provider which leverages advanced data analytics, artificial intelligence and machine learning to revolutionize healthcare delivery and payments model by building a “Healthcare Network” and a “Value Based Care” model. HEAPS is headquartered in Singapore with subsidiaries in India and the US. Senior Program Manager will be an integral part of the client facing team and will be responsible for managing and developing multiple strategic initiatives for a bouquet of clientele. The role will be directly reporting to the Head of Operations and is expected to have a keen understanding of the Healthcare/Insurance ecosystem.

Responsibilities:

- Provide patients with the psychosocial support needed to cope with chronic, acute or terminal illnesses
- Communicate with patients suffering from various ailments post discharge to understand the status of their health and counsel them
- Monitor patients to evaluate the progress of the treatment and maintain records of the progress
- Engage with patients to understand any medical needs and effectively channel it to the Hospitals
- To handle patient queries and providing response from pre-defined FAQs
- Counseling patients who have been advised for surgeries on the health outcomes of the Hospitals
- To collate health records related data from consenting patients
- To enroll new patients into the system once they call in




- To receive regular feedback from team managers and undergo program related training and, on-the-job training on a regular basis.
- To ensure patient data management

Skills:

- Clarity in communication; Ability to articulate and talk to the patient in a clear manner without ambiguity
- Active Listening skills
- Passionate about the role and have patient care as priority
- A natural conversationalist; Should be well read and have the ability to engage patients on variety of topics
- Understanding of medical conditions and medical terminologies
- Handling complaints and resolving grievances and conflicts which the patients might have with the Hospitals services or the treatment
- Entering, transcribing, recording, storing or maintaining information in written or electronic form
- Pleasant disposition, naturally pleasing to talk and have positive attitude
- Collaboration is key; should be a team player and have the ability to bridge the gap across all departments.

Qualification:

Minimum Bachelor’s Degree in Clinical/Medico/Biology background. (Preferred Paramedics, Clinical Psychologists, Physiotherapist, Dietitian, Nutritionist, or such related fields)

Languages:

Proficiency in Nagamese and English is mandatory.

Experience:

Minimum 1 year. Exceptions can be made on a resume-to-resume basis.

Work Location

Thane or Ghansoli

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:

- Health insurance
- Provident Fund

Work Location: In person

📌 Health Care Coach (Nagamese) (India)
🏢 Heaps Health Solutions India
📍 India