Job Title: Warranty Manager / In-Charge

Company: Ratan Automobiles (Authorized Tata Motors Dealership)

Location: Jenjra, Korba, Chhattisgarh

Employment Type: Full time | Permanent

Compensation: ₹25,000 – ₹30,000 per month (Negotiable based on experience)

Notice Period: Immediate to 15 days preferred

Role Overview

We are looking for a detail-oriented Warranty Manager to lead and oversee the entire warranty claims and reconciliation cycle at our authorized Tata Motors dealership in Korba. In this role, you will be responsible for preparing, validating, and submitting OEM warranty claims, minimizing claim rejections, managing the defective parts room, and ensuring complete compliance with Tata Motors warranty policies and audit guidelines.

Key Responsibilities

- Claims Management & Submission: Scrutinize job cards, causal part diagnostics, and customer history to process and submit daily warranty claims on the OEM Dealer Management System (DMS) within stipulated timelines.
- Rejection Control & Resubmissions: Investigate reasons for claim rejections, queries, or deductions raised by Tata Motors; rectify documentation and resubmit valid claims to ensure maximum claim recovery.
- Warranty Accounting & Reconciliation: Coordinate with the accounts department to track credit notes, debit notes, warranty payments, and open claim aging reports.
- Scrap & Failed Parts Room Management: Ensure all replaced warranty parts are properly tagged, documented, categorized,



and stored securely in the warranty scrap room according to OEM audit and return protocols.
- Audit Readiness & Compliance: Maintain audit-ready documentation for technical reports, pre-approvals, and warranty repair histories; coordinate directly with Tata Motors Area Service Managers and Warranty Auditors during internal and external audits.
- Campaign & AMC Execution: Track and claim mandatory service campaigns, vehicle recalls, Annual Maintenance Contracts (AMC), and Extended Warranty (EW) jobs.
- Inter-Department Coordination: Work closely with Service Advisors, Floor In-charges, and Spare Parts teams to educate them on claim eligibility criteria and prevent unauthorized warranty replacements.

Required Qualifications & Skills

- Education: Diploma / ITI / BE / B.Tech in Automobile or Mechanical Engineering.
- Experience: 3 to 6+ years of dedicated experience in automobile warranty claim processing in an authorized passenger or commercial vehicle dealership.
- OEM Experience: Prior hands-on experience handling Tata Motors Warranty Systems (Tata DMS / CRM) is strongly preferred.
- Technical & Analytical Skills: In-depth understanding of vehicle aggregates, failure analysis, warranty policy manuals, and diagnostic codes.
- Software Proficiency: Strong knowledge of Dealer Management Systems (DMS) and MS Excel (VLOOKUP, Pivot Tables, reporting).
- Licensing: Valid 2-wheeler/4-wheeler driving licence.

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

- Flexible schedule
- Food provided

Work Location: In person

📌 Warranty Manager (India)
🏢 Ratan Automobiles
📍 India