Sharekhan is seeking a highly motivated and customer-focused Executive for Customer Experience, specifically focusing on Net Promoter Score (NPS). This role requires an individual who is comfortable with phone-based interactions, possesses excellent communication skills, and has a passion for learning and adapting to new processes to enhance customer satisfaction.
Key Responsibilities:
- Be comfortable in a 100% phone-based customer interaction role.
- Transcribe customer comments and track NPS ratings accurately.
- Analyze customer needs and NPS drivers, and suggest improvement actions.
- Work effectively in a team, influencing across business levels and functions.
Required Skills & Qualifications:
- Excellent verbal and written communication with a explicit, distinct voice.
- Strong computer skills including: Excel, Outlook, MS Word, etc.
- Passion for learning and agility in adapting to new processes.
- Bachelor's degree required.
Skills: Excel, Ms Word, Communication Skills, Learning, Customer Interaction, Outlook