- Answering queries from customers/candidates professionally and responding to customer inquiries. (Inbound Calls)
- Researching required information using available resources.
- Handling and resolving customer basic queries.
- Providing customers with the organization s service and product information.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Guiding customer through the portal & explaining them the process.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing queries, communicating, and coordinating with internal departments.
- Other duties as assigned.

Skills Required:

Communication,Basic Computer Skill,Customer care Executive,Caller,Inbound Calling,

Candidate Attributes:

- Good communication skills
- Calm & able to work with others in a close manner.
- Good computer skills.
- Valuable multitasking skills.
- Able to maintain customer confidentiality.

Skills: Customer Care, Multitasking, Basic Computer Skills, Confidentiality, Communication, Inbound Calling

Experience: 0.00-1.00 Years

📌 Executive - Support (Mumbai)
🏢 IDfy
📍 Mumbai