- Defining monitoring events for IDfys services and setting up the corresponding alerts
- Responding to alerts, with triaging, investigating and resolving resolution of issues
- Learning about various IDfy applications and understanding the events emitted
- Creating analytical dashboards for service performance and usage monitoring
- Responding to incidents and customer tickets in a timely manner
- Occasionally running service recovery scripts
- Helping improve the IDfy Platform by providing insights based on investigations and analysis root cause analysis

Skills Required:

- scripting,MySQL,Root Cause Analysis,Log Tracking,Alerts and Monitoring,Application support,AWS,
- Candidate Attributes:
- You should be a graduate with a minimum of 2+ years of technical product support experience with following skills:




- Explicit logical thinking and good communication skills. We believe in individuals who are high on ownership and like to operate with minimum management
- An ability to 'understand' data and analyze logs to help investigate production issues and incidents
- Hands On experience of Cloud Platforms (GCP/AWS)
- Hands On experience of logs monitoring tool (Kibana, Stackdriver, CloudWatch)
- Experience creating Dashboards & Alerts with tools like Metabase, Grafana, Prometheus
- Experience in writing SQL is plus
- Knowledge of Scripting language like Elixir/Python is a plus

Skills: Application Support, Root Cause Analysis, Mysql

Experience: 2.00-5.00 Years

📌 Senior Software Support Engineer (Mumbai)
🏢 IDfy
📍 Mumbai