- Driving sales for Online Channel through Web Aggregator, Broker & other unconventional source.
- Managing Existing relationships & current acquisition of Online Partners in Web Aggregator, Insurance Brokers, and Corporate Agents etc. for online sales and facilitating their implementation.
- Building up Sales through partners and nurturing relationship from long term perspective.
- Exploring new distribution avenues via websites.
- Facilitating end-to-end tie-ups with the intermediaries in accordance with the legal, marketing, technical, business process re-engineering and operational aspects
- Finalizing the business proposals with the intermediaries and closely monitoring the performance and challenges
Required Candidate profile
- The person will be responsible for managing outbound call center, driving their SLA's, achieving process metrics,
floor management, providing quality service and achieving overall targets.
- Should be from life insurance background and with prior knowledge of online assistance model
- Person will be responsible for customer service MIS's including outbound reports, data analysis, adhoc data, projections, billings & provisions.
- Adherence to pre defined TAT & maintaining desired quality standards to ensure the agreed targets are met
- Ensure to meet the agreed performance level as per the objective setting form
Skills: Data Analysis, Sales Management, process monitoring, Customer Service