1. Conduct customer satisfaction surveys to identify service improvements.
2. Handle customer calls and direct them to appropriate departments.
3. Manage customer issues and provide easy-to-follow solutions.
4. Assist customers in choosing products based on their needs and budget.
Key Deliverables:
1. Ensure timely resolution of customer concerns and complaints.
2. Inform customers about promotions and deals.
3. Build positive rapport with customers via phone or in-person.
4. Prepare reports on customer satisfaction and assist in team skill development.
Skills: Order Management, Complaint Handling, Communication, Customer Service