What You'll Be Doing:

- Completes quality audits in accordance with current campaign guidelines. Uses designated tools to ensuretargets are met and turnaround times are adhered to with defined accuracy standards.
- Provides written and verbal feedback to leaders/operations/clients on quality scores with areas ofopportunities at agent, process and campaign level.
- Provides necessary feedback to operations or clients to ensure critical compliance and behavior issues arereported or escalated, including unethical actions.
- Assist Leaders with improving customer interactions, sharing feedback on calibration calls and provide input forrecommendations.
- Assists with routine and ad hoc requests. Supports projects and initiatives within the department.
- Maintains confidentiality of all reports, files, schedules, databases, and documents; as well as all customer andproprietary information.

What We Expect You To Have:

- Good oral & written Spanish/English skills




- Exceptional listening and analytical skills, Solid interpersonal communication skills
- Attention to detail. Drive and ability to deliver excellent customer service to both internal and externalcustomers. Ability to work independently & able to exercise strict confidentiality.
- Spanish Language Expert – B2 Level (Minimum)
- Ready to work in US Shifts
- Must possess basic Excel, Logical and Analytical Skills.
- Prior experience of working in Quality.
- Must possess excellent Listening, Reading, Writing & Speaking skills in Spanish and English.
- Quick Learner and ready to join asap.
- Graduate or equivalent with proficiency in MS Office – Outlook, Word, Excel, and PowerPoint
- Be Flexible in working hours which is a must.

Skills: Excel, Ms Word, Powerpoint, Outlook

Experience: 1.00-6.00 Years

📌 Spanish Language Expert (Vadodara)
🏢 Etech Global Services
📍 Vadodara