WHAT YOU'LL BE DOING

- Handle calls and chats with inquiries related to products and services offered.
- Respond to multiple inbound calls or chats; gather and verify required information as appropriate.
- Perform basic troubleshooting steps according to the situation and coordinate with other departments when needed.
- Gather all required information while working on customer's reason to contact and create cases based on every interaction and follow-up with customers or other departments until issue is completely resolved and case is closed.
- Basic knowledge about different troubleshooting ideas about Computer.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an setting by championing and embracing change.

WHAT WE EXPECT YOU TO HAVE

- Be Flexible in working hours which is a must.
- Have basic computer knowledge and ability to troubleshoot different situations.




- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.
- The ability to think on your feet in a fast-paced workplace where messages over chat, call and email come rapid and furious;
- Experience working as part of a collaborative team – we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.
- Any stream 12th Standard pass out / any stream Graduate / Blog Graduate with 18 year's age along with Excellent Oral & Written Communication skills can apply.

Skills: Troubleshoot, Email, Ms Offce

Experience: 0.00-5.00 Years

📌 Tier-1 Support Specialist (Vadodara)
🏢 Etech Global Services
📍 Vadodara