What You'll Be Doing:

- Coordinate across teams and departments to streamline/automate processes and ensure seamless service delivery.
- Analyze call center data (voice, chat, email) to identify trends, patterns, and areas for improvement across campaigns.
- Create compelling data visualizations to communicate findings to both technical and non-technical audiences.
- Translate complex data sets into actionable recommendations for the operations team, providing clear action items.
- Develop comprehensive dashboards to provide insights for stakeholders.
- Conduct proactive and on-demand analysis, recommending solutions for performance improvement.
- Coach team members and leaders to enhance their leadership and technical skills.
- Maintain SOPs and documentation processes, ensuring accuracy and consistency.





What We Expect You To Have:

- 5+ years of experience in BPO/Call center reporting, with robust Data analysis skills.
- Technical skills in SQL or DBA tools (ability to read and understand code), advanced Excel (Power Query, Power Pivot), and experience with BI/ETL tools (e.g., Talend).
- Proven ability to identify opportunities for optimization, automation, and process improvement in reporting.
- Strong leadership skills with the ability to manage deliverables accurately and on time.

Hours:1:00/1:30 PM to 10:00/10:30 PM

Skills: Sql, Advance Excel

Experience: 5.00-10.00 Years

📌 Call Center Data Analyst (Gandhinagar)
🏢 Etech Global Services
📍 Gandhinagar