Duties and responsibilities

- Conducts shift briefings to ensure hotel activities and operational requirements are known

- Supervise front office operations during assigned shift including:

- Maintenance of guest information

- Maintenance of information about local events

- Compile occupancy statistics

- Supervise the use of public address system

- Supervise group bookings

- Assisting with responsible complaints

- Supervise cashiering activities during shift including:

- Cash handling and banking procedure

- Dealing with irregular payments

- Instructing staff in credit policies and facilities

- Instructing staff in cash security procedures

- Carry out debtor control

- Prepare reports

- Supervise the cashiering system

- Build and maintain positive relationships with all internal customers and guests in order to anticipate their needs

- Take action to address these needs in order to exceed their expectations

- Create a positive hotel image in every interaction with internal and external customers





- Adhere to hotel brand standards

- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests

- Assist guests and escort them to locations within the hotel at their request

- Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs

- Maintain current Hotel information to be able to provide information to guests

Accountability

Report to a Duty Manager. Typically supervises Concierge desk, Bell desk and GSA - FO. Accountability is directed by shift operations at the reception.

Qualifications and requirements

Bachelor degree /diploma in hospitality/hotel management is mandatory. Must speak fluent English and local language with additional other languages preferred. At least one year supervisory experience/GSA experience will be beneficial.

📌 Front Office Executive (Gurugram)
🏢 Holiday Inn Gurgaon NH8
📍 Gurugram