About the Opportunity
Orbion Infotech is a quick-growing technology consultancy specializing in enterprise cloud solutions, digital transformation, and customer experience modernization. We architect and deploy intelligent, scalable Microsoft Dynamics 365 Customer Service & Contact Center (CCaaS) platforms for global clients across BFSI, retail, and healthcare. Our developers bridge business process innovation with technical precision—building resilient, AI-enhanced customer service ecosystems on Microsoft’s cloud stack.

Role & Responsibilities

- Design, develop, and deploy Dynamics 365 Customer Service & CCaaS solutions including Omnichannel routing, Interactive Voice Response (IVR), and AI-powered agent assist features.
- Integrate Dynamics 365 with Azure Communication Services, Power Automate, and third-party CTI/telephony platforms for seamless omnichannel experiences.
- Customize and extend OOB Dynamics 365 features using JavaScript, Power Apps, Dataverse, and PCF controls to meet complex business process requirements.
- Configure and manage agent desktops, supervisor dashboards, routing rules,



and SLA tracking workflows for large-scale contact center deployments.
- Collaborate with business analysts and UX designers to translate CX requirements into functional technical specifications and architecture blueprints.
- Perform unit testing, UAT support, performance tuning, and post-deployment monitoring to ensure 99.9% uptime and seamless customer journeys.

Skills & Qualifications

Must-Have

- Dynamics 365 Customer Service
- Microsoft CCaaS (Contact Center as a Service)
- Azure Communication Services
- Dataverse
- Power Automate
- JavaScript
- PCF Controls
- Omnichannel for Customer Service

Preferred

- Azure Function Apps
- Power Virtual Agents
- Customer Service Insights

Benefits & Culture Highlights

- 100% remote work with flexible hours—designed for productivity, not presence.
- Access to Microsoft certification sponsorships and upskilling budgets.
- Global client exposure with opportunities to lead complex enterprise deployments.

📌 Microsoft Dynamics 365 CCaas Developer (5 yrs) (India)
🏢 Orbion Infotech
📍 India