Senior Manager / SME - Payments Operations

Location: Delhi — Saket
Work Model: 4 days WFO
Team: Money Movement | 24×7 Operations
Role: Payments SME + People Manager

Role Overview

This role will drive cross-border payments operations and transformation, with a focus on international payment flows, SWIFT, and local payment rails. The role involves overseeing and improving the end-to-end payments lifecycle, including payment initiation, processing, routing, investigations, tracking, reconciliation, and settlement.

What You'll Own:

1. Cross-Border Payments SME

- End-to-end operational knowledge of cross-border payments

- SWIFT messaging, payment flows, correspondent banking, local payment rails

- MT / ISO 20022 messaging

- SWIFT GPI / UETR tracking, traceability, exception handling

- Correspondent banks, nostro/vostro accounts, local clearing

- Payment investigations, recalls, amendments, returns, rejects, repair cases

- SME for Operations, Product, Engineering, Treasury, banking partners

2. 24×7 Money Movement Operations





- Lead 24×7 payment processing function

- Manage up to 10 direct reports across shifts

- Own SLAs, productivity, quality, risk metrics

- Maker-checker, control, escalation mechanisms

3. Automation & Transformation

- Own end-to-end automation agenda

- Partner with Product/Engineering on scalable automation

- Drive straight-through processing (STP)

4. SOPs, Controls & Operational Excellence

- Build SOPs for payment failures, recalls, amendments, investigations

- Align with SWIFT and global payments standards and regulatory changes

- Zero-error payments culture

Ideal Candidate:

- 8–15+ years in banking/payments operations

- Robust preference: Leading fintech or global banks

- SWIFT/ISO 20022, GPI/UETR, correspondent banking, nostro/vostro, local rails

- 24×7 ops management experience, 10+ team members

- Payments automation/transformation exposure

📌 Senior Manager / SME - Payments Operations (New Delhi)
🏢 Tazapay
📍 New Delhi